Castle Coaches Travel (CCT) Privacy Policy

Last updated: April 29, 2025

The website located at https://www.castlecoachestravel.com (the “Service”) is a copyrighted work owned by Castle Coaches Travel LLC (the “Company” or “We” / “Our”). This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of any information that relates to an identified or identifiable individual (“Personal Data”). For the purposes of the California Consumer Privacy Act (“CCPA”), Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you. This Privacy Policy governs your Personal Data when you use the Site and explains your privacy rights and how the law protects you.

1. Types of Information We Collect

While using the Site, We may ask you to provide certain personally identifiable information (“PII”) that can be used to contact or identify you. PII may include, but is not limited to:

First and last name
Phone number
Email address
Usage data

a. Usage Data

Usage Data is collected automatically when using the Service and may include information such as your device’s IP address, browser type, browser version, the pages of our Service you visit, time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data. When you access the Service through a mobile device, We may collect information including but not limited to the type of mobile device used, its unique ID, IP address, mobile OS, and mobile Internet browser type.

We may also collect information sent automatically by your browser when visiting or accessing the Service via a mobile device.

b. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (beacons, tags, and scripts) to track activity on Our Service and store certain information. Cookies may be “Persistent” (stay after you go offline) or “Session” (deleted when you close your browser).

We use Cookies for the following purposes:

Necessary / Essential Cookies (Session; Administered by Us)

Enable core site functions and prevent fraudulent use.
Cookies Policy / Notice Acceptance Cookies (Persistent; Administered by Us)

Remember if you’ve accepted cookie usage.
Functionality Cookies (Persistent; Administered by Us)

Save your preferences, such as login or language settings.
Tracking and Performance Cookies (Persistent; Administered by Third Parties)

Monitor and analyze website performance and user interaction.
Targeting and Advertising Cookies (Persistent; Administered by Third Parties)

Track browsing habits to deliver relevant advertisements.

You may instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. If you decline Cookies, some parts of the Service may be unavailable.

2. Use of Your Personal Data

Castle Coaches Travel may use Personal Data for purposes including:

Providing and maintaining Our Service
Managing Your Account and registration
Fulfilling contractual obligations (purchase of products, services)
Contacting You (email, SMS, push notifications)
Providing news, offers, and information about related goods or services
Managing customer service requests

We may share Personal Data in the following cases:

With Service Providers (analytics, advertising, payments, communications)
For Business Transfers (merger, sale, financing, acquisition)
With Affiliates (bound by this Privacy Policy)
With Business Partners (for specific promotions)
With Other Users (via third-party social media services)

3. Retention of Your Personal Data

We retain Personal Data only as long as necessary for the stated purposes, including compliance with legal obligations, dispute resolution, and enforcement of agreements. Usage Data is generally retained for shorter periods unless needed for security, functionality improvements, or legal compliance.

4. Transfer of Your Personal Data

Your data may be processed outside your state or country, including at Company offices and service provider facilities. By using the Service and submitting information, you consent to this transfer under adequate security measures.

5. Disclosure of Your Personal Data

Business Transactions: Personal Data may be disclosed during mergers, acquisitions, or asset sales.
Law Enforcement: Disclosure may occur if required by law or in response to government requests.
Other Legal Requirements: Disclosure may occur to protect Company rights, investigate wrongdoing, protect user safety, or prevent legal liability.

6. Security of Your Personal Data

We take commercially reasonable measures to protect Personal Data but cannot guarantee absolute security due to the nature of Internet transmission and storage methods. In the unlikely event of a data breach that compromises your Personal Data, Castle Coaches Travel will assess the risk and, if necessary, notify affected individuals and/or relevant regulatory authorities in accordance with applicable privacy laws. Notification will be made without undue delay and will include information about the nature of the breach, the data involved, and steps taken to mitigate any potential harm.

7. Detailed Information on Processing

a. Analytics

Google Analytics: Tracks Service usage; see Google Privacy Policy.
Wix: Website host; see Wix Privacy Policy.

8. Company Facebook Page

Castle Coaches Travel operates a Facebook Page accessible at https://www.facebook.com/castlecoachestravel.

Facebook Data Controller: Joint control with Facebook Inc.
Facebook Insights: Cookie-based analytics on Facebook interaction; see Facebook Privacy Policy.

9. International Users – Your Privacy Rights

If you are located outside the United States, including in the European Economic Area (EEA), United Kingdom, Australia, or Israel, you may have specific rights under applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the Australian Privacy Act.

These may include the right to:

Access the personal data we hold about you
Request correction or deletion of your personal data
Restrict or object to the processing of your personal data
Withdraw consent (where processing is based on consent)
Receive your data in a portable format (data portability)
Lodge a complaint with a supervisory authority in your country

To exercise any of these rights, please contact us at privacy@castlecoachestravel.com. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

10. California Privacy Rights

If you are a California resident, you have rights under the CCPA, including:

Right to notice, access, and request deletion of your data
Right to opt-out of the sale of Personal Data
Right to non-discrimination

CCT does not sell personal information. However, you can exercise CCPA rights through our “Do Not Sell My Personal Information” page if applicable.

Do Not Track (DNT) Policy

We do not respond to DNT signals.

Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. Please refer to the Children’s Privacy section above for full details.

11. Affiliate Disclosure (if you ever use affiliate links or paid partnerships):

Some links on our website or social media may be affiliate links. If you click through and make a purchase, we may earn a commission at no additional cost to you. We only recommend services we believe in.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective upon posting on this page. The “Last Updated” date will reflect the most recent changes.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us via the contact form on our website:

https://www.castlecoachestravel.com/contact

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